Member Agreement

Trusted Locksmith membership is an optional service-platform membership operated by PlanetHike OÜ. It is not insurance and is not a substitute for homeowners, renters, vehicle, liability, or other insurance.

Creating a Trusted Locksmith account or selecting a membership plan does not by itself activate a paid membership. Paid benefits begin only after the applicable checkout confirms payment. Until payment processing is enabled, the account may store the selected plan without treating paid benefits as active.

Digital Access helps you keep property-access codes, spare-key details, trusted key holders, recovery instructions, and reference photos together for the property. Digital Access may be available with the account before paid field-service benefits begin.

Individual ($29/year): Digital Access for one member, one trusted key holder or emergency contact, access to Trusted Locksmith's published standard service prices, and any other benefits shown at checkout for that plan.

Household ($49/year): everything in Individual, plus household access profiles, unlimited trusted contacts and key holders, and the household benefits shown at checkout.

Household+ ($89/year): everything in Household, plus priority provider matching when marketplace supply is available and one included Lock & Access Audit every three years, subject to eligibility, waiting period, provider availability, and the rules shown at checkout.

Paid field-service membership benefits are subject to the waiting period disclosed at enrollment or checkout. The current launch design uses a 14-day waiting period. One-off fixed-price service remains available separately during the waiting period.

Membership does not guarantee that a provider will be available at every time or location. Trusted Locksmith is a platform. Provider identity and ETA appear only after a participating independent provider actually accepts a request.

The Household+ audit is performed by an independent provider. The provider submits a standardized report through Trusted Locksmith. Any follow-up work should be offered separately through the platform so the scope and price are clear before approval.

Membership pricing, renewal frequency, any automatic-renewal terms, and the then-current plan benefits will be shown before paid enrollment. Future changes apply only as permitted by the applicable checkout terms and law.

You may cancel future renewal using the cancellation method made available with the paid membership or by contacting Trusted Locksmith support. Final refund, renewal, and failed-payment terms will be shown as part of the live payment flow before paid public launch.

This Member Agreement works together with the Terms of Service. The Terms govern general use of Trusted Locksmith; this Agreement describes membership-specific rules.

Questions about membership can be submitted through the Trusted Locksmith contact page.