Privacy Policy

Trusted Locksmith is operated by PlanetHike OÜ. We may collect account information, Digital Access records, trusted-contact information, reference photos, service-request details, property-manager and brokerage information, provider onboarding and job-response information, transaction records, and technical/security data needed to operate the Service.

Where secret storage is enabled, sensitive text such as a lockbox or keypad code is encrypted by the Trusted Locksmith application server before the resulting ciphertext is persisted to the database. The server-side encryption key is not stored in the application database. Private reference photos are stored separately in a non-public storage bucket and are presented through short-lived signed access. We do not describe this design as zero-knowledge or end-to-end encryption.

A trusted contact may be recorded as a spare-key holder, emergency contact, or person who can authorize access. Recording a trusted contact does not by itself grant that person access to the member's Digital Access secrets.

Information is used to operate accounts, provide self-resolution access tools, route locksmith requests, administer audits, property-manager and brokerage workflows, provider claims and memberships, support transactions, investigate incidents and disputes, secure the platform, and meet legal obligations.

Before acceptance, provider-visible information should be limited to what is reasonably necessary to evaluate a job. After acceptance, Trusted Locksmith may provide details reasonably necessary to perform that service. Providers do not receive standing access to Digital Access secrets or unrelated customer records. Audit providers submit their report through Trusted Locksmith rather than receiving authority to sell follow-up work in the home.

PlanetHike OÜ may use hosting, authentication, storage, communications, analytics, and payment vendors to operate Trusted Locksmith. Information is shared with those vendors only as appropriate for their role and subject to applicable requirements.

Trusted Locksmith uses technical and organizational controls intended to reduce unauthorized access, alteration, or loss. Product security claims should reflect controls actually deployed in production. No system can guarantee absolute security.

Information is retained as reasonably necessary for operations, transactions, safety, disputes, and legal obligations. Depending on applicable law, users may have rights to request access, correction, deletion, or a copy of certain personal information.

Privacy questions and requests can be submitted through the Trusted Locksmith contact page.